Your Google Rating is Your Most Valuable Asset. We Put it on Autopilot.

Yes, ReviewMate connects directly to your Google Business Profile via the official Google API. As long as you are the verified owner or manager of the profile, setup takes less than 60 seconds. We support all business types and categories.

You set your brand voice and tone once during setup — choose from professional, friendly, casual, or provide your own custom instructions. The AI learns from your preferences and crafts replies that sound authentically like you. You can review and edit any reply before it goes live, or enable full auto-publish.

The replies are indistinguishable from human responses. Our AI is trained to write in a natural, personalised style that reflects your business. We've had hundreds of business owners tell us their customers actually compliment them on how thoughtful their replies are.

Chaia is your built-in AI business advisor. She analyses your reviews, competitors and rankings, then builds you a personalised 12-week growth plan with prioritised weekly tasks — and checks in each week to track your progress. Beyond fixing problems, she applies proven strategies for pricing, launching new services, and growing your share of the local market.

Chaia researches the live web to understand your specific industry in Australia — current pricing benchmarks, consumer trends, competitor moves and seasonal demand — and refreshes that knowledge every week. When a business in a brand-new industry joins, she studies that market straight away. So her advice always reflects what's happening in your market right now, not last year.

After a customer visits or makes a purchase, ReviewMate automatically sends them a friendly SMS with a direct link to leave a Google review. You control the timing (e.g., 2 hours after purchase), the message template, and any filtering rules (e.g., only send to customers who spent over $X). All SMS is sent from an Australian number.

All data is stored on Australian servers and we comply fully with the Australian Privacy Act and GDPR. We never sell or share your customer data with third parties. All data in transit is encrypted with TLS 1.3 and at rest with AES-256. You can export or delete all data at any time.

Yes, cancel anytime with no lock-in contracts, no cancellation fees, and no questions asked. You can cancel directly from your dashboard settings. If you cancel mid-billing cycle, you'll retain access until the end of the period you've paid for.

Yes, Growth plan supports 3 locations, and Pro supports up to 10 locations — each with its own Google Business Profile, review feed, and SMS campaigns. For agencies or businesses with more than 10 locations, contact us for Enterprise pricing.

ReviewMate flags suspicious reviews based on patterns (e.g., new account, no photo, generic language) and helps you craft a professional response. We also provide step-by-step guidance on how to report and request removal of fake reviews through Google's official process.